When will my order be shipped?
We have partnered up with a provider of online/real-time Identity Verification and Knowledge Based Authentication Solutions to ensure all customers meet the legal smoking age of the state in which they reside. All orders are filtered through this service.
If we are unable to verify your age, we will ship your order with adult signature required service. Adult signature shipments require an adult 21 years of age with a government issued ID to sign for the package.
We reserve the right to refuse any orders without notice.
Once the age verification is complete, there is a 24-48 hour processing time for all orders regardless of their shipping method. However, we strive to ship orders out as quickly as possible.
NOTE: ORDERS PLACED ON SATURDAY AFTERNOON OR LATER SHIP ON MONDAY MORNINGS, USPS OFFICES AND OUR OFFICES ARE BOTH CLOSED ON SUNDAYS.
Where do you ship to?
Due to regulations, Clouds & Coffee is unable to ship any products into Arkansas, Indiana, Utah, and Pennsylvania. We also do not ship to Alaska or Hawaii or territories outside of the continental United States. We're sorry for any inconvenience this may cause.